Refund Policy
At War Horse Apparel ("we," "our," or "us"), we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer the following refund policy to ensure a hassle-free return process.
1. Returns
You may return most new, unused, and unworn items within 30 days from the date of purchase for a full refund or exchange. To be eligible for a return, the following conditions must be met:
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The item must be in its original condition, unworn, unwashed, and with all tags still attached.
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The item must be returned in its original packaging (if applicable).
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The item must not be a final sale, discounted, or marked as non-returnable.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
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Sale or clearance items.
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Gift cards.
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Intimate apparel or swimwear (for hygiene reasons), unless the item is unused and in its original packaging.
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Customized or personalized items.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above, and place a new order for the item you would like to receive. The original item must be returned in accordance with the conditions in our returns policy.
5. Return Shipping
You are responsible for paying the return shipping costs, except in the case of a defective or incorrect item.
6. Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us immediately at Contact@warhorseapparel.com with details of the issue. We will provide a return shipping label and issue a full refund or send a replacement item at no additional cost to you.
7. How to Return an Item
To return an item, please follow these steps:
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Contact us to initiate the return process and receive a return authorization (RA) number, if applicable.
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Pack the item securely in the original packaging (if possible), including any receipts, tags, or labels.
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Ship the item to the return address provided by our customer service team.
8. Late or Missing Refunds
If you haven’t received a refund after the expected processing time, please first check your bank or credit card statement. If the refund is not posted, please contact us at [Insert Contact Information] for assistance.
9. Changes to This Refund Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any changes. Your continued use of the Site constitutes your acceptance of any changes to this refund policy.
10. Contact Us
If you have any questions or concerns about our refund policy or need assistance with a return, please contact us:
War Horse Apparel
Contact@warhorseapparel.com